Complaints book and complaint channels
You may complain about ChatBeep using the contact below, identifying your account or contract, the facts, date and desired resolution. Avoid passwords, unnecessary sensitive data and third-party documents. Complaints about products or services of an organisation using our chat should be addressed to that organisation, without preventing you from reporting platform faults to ChatBeep.
Portugal
The Electronic Complaints Book is an official Portuguese channel governed by Decree-Law No. 156/2005 and applicable amendments. Use the official link on this page and correctly identify the provider. A general portal link does not prove ChatBeep's registration or replace the provider's specific duties. Support assistance does not remove the right to use the Complaints Book where legally applicable.
Brazil
Consumers may contact the competent Procon and use Consumidor.gov.br when the company is registered on that platform. A portal link does not mean ChatBeep participates. Courts and other statutory channels remain available. Data protection matters may also be referred to the ANPD under applicable procedures.
Angola
The official SEPE portal describes the Citizen's Complaints Book as an INADEC service for complaints about support or consumption of products and services. Check the official channel's conditions and availability and the authority competent for your case. Contact the APD for personal data matters. The Portuguese Complaints Book is not presumed to replace Angolan channels.
Follow-up and data protection
Keep your submission receipt and reference. Deadlines, admissibility and procedures depend on the relevant authority or platform; we do not promise an outcome or deadline controlled by third parties. Complaint data is used to assess and respond to the complaint and fulfil legal duties, with restricted access. Making a complaint does not restrict other rights or require waiver of legally due compensation.
Provider and contact
Tabuada Divergente, Lda
Tax identification: 519494121
Address: Portugal, PT
Support and privacy contact: geral@chatbeep.app
Legislation and official channels
- Portugal — Livro de Reclamações
- Portugal — RAL
- Brasil — Consumidor.gov.br
- Angola — SEPE / INADEC
- Portugal — Decreto-Lei 156/2005
Related documents
Translations assist understanding; your chosen language does not determine applicable law or reduce mandatory rights.
